{"id":832,"date":"2012-11-07T11:33:50","date_gmt":"2012-11-07T11:33:50","guid":{"rendered":"http:\/\/guerillathemes.com\/demo-knowledgepress\/?page_id=832"},"modified":"2022-10-28T09:35:19","modified_gmt":"2022-10-28T09:35:19","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/mirinae.io\/support\/","title":{"rendered":"How can we help?"},"content":{"rendered":"<!-- Accordion Template -->\r\n<div class=\"pressapps_faq_accordion\">\r\n                    <div class=\"pafa-accordion-cat\">\r\n                    <h2>\r\n                        <a name=\"1general-faqs\"><\/a>General                    <\/h2>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What does Mirinae mean?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Mirinae is a pure Korean word which means the <strong>&#8220;Milky Way&#8221;<\/strong><\/p>\n<p>Just as Milky Way was formed, Mirinae hopes all of you make your own way of the Korean learning journey with us<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What&#8217;s so special about Mirinae?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>You enter a Korean sentence and Mirinae will&#8230;<\/p>\n<ul>\n<li>translate the sentence<\/li>\n<li>show you all the individual parts of speech<\/li>\n<li>find and explain any grammar patterns present<\/li>\n<li>explain the particles and honorifics and verb conjugations<\/li>\n<li>identify &amp; explain any idioms or neologisms used<\/li>\n<li>and draw out a parse tree showing all the individual phrases &amp; clauses in the sentence!!!!!<\/li>\n<\/ul>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What services does Mirinae offer?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <ul>\n<li><strong><a href=\"https:\/\/mirinae.io\/#\/\" target=\"_blank\" rel=\"noopener\">Mirinae Explorer<\/a><br \/>\n:<\/strong> A unique &amp; exclusive exploratory learning tool for Korean learners<\/li>\n<li><strong><a href=\"https:\/\/lessons.mirinae.io\/#\/lessons\" target=\"_blank\" rel=\"noopener\">Mirinae Lessons<\/a><br \/>\n:<\/strong> Well-structured Korean grammar lessons including culture and trends in Korea<\/li>\n<li><strong><a href=\"https:\/\/chrome.google.com\/webstore\/detail\/mirinae-for-chrome\/nagkhplkbmnpanjfjpoepjmikmegcihp\" target=\"_blank\" rel=\"noopener\">Mirinae Chrome Extension<\/a><br \/>\n:<\/strong> While enjoying K-media on YouTube or Netflix, the browser extension makes Mirinae Explorer accessible on any web-page<\/li>\n<\/ul>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How many user languages does Mirinae support?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>We currently support 6 user languages, which are&#8230;<\/p>\n<ul>\n<li>English, Japanese, Spanish, Vietnamese, Indonesian, Russian, French, Mongolian, Thai, and Chinese<\/li>\n<\/ul>\n<p>And more languages are coming up very soon&#8230;<\/p>\n<ul>\n<li>Arabic<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>**Mirinae Lessons is in English only for now**<\/strong><\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n                        <div class=\"pafa-accordion-cat\">\r\n                    <h2>\r\n                        <a name=\"2account-and-payment-faqs\"><\/a>Account &amp; Payment                    <\/h2>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>Is there a free trial?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Yes, when you sign up for a free Mirinae account, you&#8217;ll receive 14 day trial of unrestricted, Pro access to all of our learning features at no cost or obligation.<\/p>\n<p>&nbsp;<\/p>\n<p>You can use the trial period to fully explore our offerings and decide if they meet your needs. At the end of the trial, your account will automatically revert to a regular Free account, still with unlimited sentence explorations, but with limited details and feature access.\u00a0 \u00a0Or, you can subscribe at any time to keep using all the Pro features and lessons by clicking on one of the &#8220;Subscribe to Pro now&#8221; buttons.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>Do I need to cancel the trial<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>No, it will automatically cancel itself after 14 days and revert your account to a regular Free account.\u00a0 \u00a0 You will not be subscribed or charged anything, the trial is completely free, and requires no credit card or commitment to purchase a subscription.<\/p>\n<p>&nbsp;<\/p>\n<p>When you account reverts to a Free account, you will continue to be able to use the Mirinae analyzer to get summary sentence explanations, but you will not be able to access Mirinae Lessons or some of our advanced tools, such as the OCR image reader or Listening Practice Tool.<\/p>\n<p>&nbsp;<\/p>\n<p>You can subscribed to a Pro account at anytime, during or after the trial, just by clicking on any of the Subscribe to Pro buttons that will appear if you attempt to access a Pro level service.<\/p>\n<p>&nbsp;<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>Why did you adopt this subscription model?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Mirinae Beta has been free for quite some time, and we are very pleased that so many learners have found it a unique and valuable learning aid. It has taken a lot of effort and resources to make this service available, and we now need a viable way for us to be able to continue to do so and to add more useful learning tools.<\/p>\n<p>&nbsp;<\/p>\n<p>The most direct and cleanest way for us to do this is to establish a subscription model. We have tried to price it modestly, so it is in reach of most of our users, and we continue to provide free, unlimited access to the analyzer and its top-level explanations.<\/p>\n<p>&nbsp;<\/p>\n<p>Perhaps the most valuable asset and the one that has taken the most time and effort to build is the grammar and idiom pattern library that underlies the analyzer and its reference results. It is, as far as we know, quite unique, and although we were reluctant to put some of the deeper reference material into the Pro plan, we felt we had to account in the subscription model for its uniqueness and the effort it has taken to build it.<\/p>\n<p>&nbsp;<\/p>\n<p>We hope you will understand this move and will consider helping us keep the service going and continue the development of our services. We have plans to add many more learning resources and they will, of course, all be accessible under the paid plans.<\/p>\n<p>&nbsp;<\/p>\n<p>And if you have any ideas for additional tools or services that will make a paid plan more palatable to you, please let us know!!<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What comes with Mirinae Pro?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>At Mirinae, we offer different levels of access to our features based on your membership status.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Guest user<\/strong><br \/>\nThis is a free service that requires no payment or registration.\u00a0 You get unlimited access to our Sentence Analyzer and its top-level explanations, but we will not store your exploration history and you will not be able to participate in the various discussion boards within the Mirinae services.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Free user<\/strong><br \/>\nUsers who register and create an account with us but who are not on a paid subscription have a Free account.\u00a0 \u00a0Immediately upon registration, the user gets a free upgrade to Pro for a trial period of 2 weeks, during which you&#8217;ll have full access to all of our premium features.\u00a0 \u00a0After the trial expires, the account returns to be a Free account, with the same access as Guest users, but we keep a history of all your explorations that you can browse and review at any time, and you can participate in any of the various discussion boards within the Mirinae services.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Mirinae Pro user<\/strong><br \/>\nUsers who establish a paid subscription with Mirinae.\u00a0 \u00a0Pro users get all the services that free users get, plus:<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Unlimited access to the Sentence Analyzer including library content<\/li>\n<li>Full access to the lessons including newly opened lessons in addition to the currently published lessons<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>We are committed to continuously adding valuable services for Korean language learners and all new services will be available exclusively to Mirinae Pro subscribers.<\/p>\n<p>To take advantage of our 2-week free trial and experience all that Mirinae has to offer, sign up today!<\/p>\n<p>If you&#8217;re interested in learning more about the features and benefits of Mirinae Pro, please visit our website to explore the details <a href=\"http:\/\/members.mirinae.io\">here.<\/a><\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>Which payment methods does Mirinae accept?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Here are the payment options we accept:<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Card payment using PayPal<\/strong><\/span><\/p>\n<p>If you purchase via our website, we only accept payment with PayPal.<br \/>\nUsing PayPal which is a highly secure financial service, we provide reliable\u00a0transactions to users worldwide.<br \/>\nYou can view and manage all subscription management issues on PayPal &amp; on our subscription page.<\/p>\n<p>&nbsp;<\/p>\n<p><em><strong>**If you have trouble using PayPal, purchase Mirinae Pro through our mobile apps<\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>In-app purchases<\/strong><\/span><\/p>\n<p>You can also buy our subscription through the Apple App Store or Google Play store.<br \/>\nBe aware that different prices and conditions may apply in these cases.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>Do I need a separate Mirinae login account for every device?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>No!!\u00a0 A single Mirinae account is all you need!<\/p>\n<p>&nbsp;<\/p>\n<p>Since we allow signups via multiple login services, people sometimes create multiple accounts and login in different ways at different times. We recommend you create one account and use it on all devices and desktops, so that your history and lesson tracking and any Pro subscription you have is active and available across all your devices and desktops.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>My Pro account has disappeared!<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>This should only happen if you cancel your account, and even the, only at the end of the subscription period in which you canceled.<\/p>\n<p>&nbsp;<\/p>\n<p>Sometimes, your Pro status might seem to disappear, but please ensure you are logged into the Mirinae Account you were logged into when you subscribed. Since we allow signups via multiple login services, people sometimes create multiple accounts and login with one of the alternate accounts. Any Pro subscription is tied *only* to the single Mirinae account you subscribed under, and you may login under that Mirinae account on any supported device or desktop.<\/p>\n<p>&nbsp;<\/p>\n<p>If you have followed the above advice and still seem to have lost your Pro status, please contact us on <a href=\"mailto:support@mirinae.io\">support@mirinae.io<\/a> and we will assist you.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How can I cancel a subscription?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>You can cancel at any time, and use Mirinae Pro for the rest of the subscription period<\/p>\n<p>More on that here.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>If you subscribe via Mirinae site<\/strong><\/span><\/p>\n<ol>\n<li>Go to profile<\/li>\n<li>Click My account<\/li>\n<li>Go to Subscription and select Cancel<\/li>\n<\/ol>\n<p><span style=\"text-decoration: underline;\"><strong>If you subscribe via the Apple App Store<\/strong><\/span><\/p>\n<ol>\n<li>Go to Settings on your iPhone or iPad<\/li>\n<li>Tap your Apple ID<\/li>\n<li>Tap Subscriptions<\/li>\n<li>Tap Mirinae subscription<\/li>\n<li>Select Cancel<\/li>\n<\/ol>\n<p><span style=\"text-decoration: underline;\"><strong>If you subscribe via the Google Play Store<\/strong><\/span><\/p>\n<ol>\n<li>Open the Google Play Store<\/li>\n<li>Confirm that you are signed in to the correct Google account<\/li>\n<li>Tap Menu Subscriptions<\/li>\n<li>Select Mirinae subscription<\/li>\n<li>Tap Cancel subscription<\/li>\n<\/ol>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What&#8217;s Mirinae&#8217;s Refund Policy?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p><span style=\"font-weight: 400;\">At Mirinae, we are committed to providing top-quality education. Before making a purchase, please be sure to check that your mobile or desktop device meets the necessary specifications, including the latest version of operating system and browser, to run the app. If you are not satisfied with the service, we encourage you to reach out to us to resolve any issues.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For purchases made via the app store (in-app purchases on mobile devices), refunds are subject to the policies of the app store where the purchase was made. As a seller, we cannot control or process refunds for in-app purchases. Users must comply with the policies of the app store where they made their purchase.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For purchases made with PayPal, if you have any problem, please contact us within 7 days of purchase to request a refund. We will first need to confirm the case before proceeding with the refund. Please note that refunds will not be provided for simply changing your mind or for personal circumstances such as lack of time or financial constraints. In order for us to confirm your purchase and process the refund, you must provide proof of purchase.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you choose to cancel the renewal (repayment) of your membership, your subscription will remain active until the expiration date. Please note that canceling a subscription does not guarantee a refund for payments you already made.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To request a refund, please send an email to support@mirinae.io with the following information:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your name and purchase date<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A description of the issue you are having with the service (including captured images)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A receipt or proof of purchase<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you have any other questions, contact us at support@mirinae.io.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Please note that this policy is subject to change without notice.<\/span><\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n                        <div class=\"pafa-accordion-cat\">\r\n                    <h2>\r\n                        <a name=\"3analyzer-faqs\"><\/a>Analyzer                    <\/h2>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How does the Mirinae Sentence Analyzer work?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Just give it the text you want to be explained and it will give you a complete breakdown of all the words and particles and conjugations, explain the grammar patterns, and the phrase structure to show how sentences are formed.<\/p>\n<p>&nbsp;<\/p>\n<p>To see more, visit &amp; see our tutorial videos.<br \/>\n<a href=\"https:\/\/mirinae.io\/#\/help\" target=\"_blank\" rel=\"noopener\">https:\/\/mirinae.io\/#\/help<\/a><\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How accurate is Mirinae Sentence Analyzer?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Using <b>Machine Learning<\/b>, <b>Natural Language Processing<\/b>, and <b>Compiler<\/b> technology,<\/p>\n<p>Mirinae Sentence Analyzer achieves over <b>95%<\/b> accuracy.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What should I do if the analysis results are not accurate?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>We apologize for the trouble you are having with our service. Since our service is based on machine learning, it has been evolving. There are chances that you get the wrong results.<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>First, try to check word spacing if it&#8217;s correct<\/li>\n<li>Check the spelling of Hangul<\/li>\n<li>Still having trouble? Do as follows<br \/>\n&#8211; Please explain exactly how it is not working and send us a screen capture of any errors or messages.<br \/>\n&#8211; Also, send us your device information, including brand and model number and OS version.<br \/>\nYou can send us feedback using the form on our site.<\/li>\n<\/ol>\n<p>Then, we will pass on your &#8216;ISSUE&#8217; to our engineering team. They will take a look at it and we will get back to you as soon as possible.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What is a parsing error &#038; a spacing error?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p><span style=\"text-decoration: underline;\"><strong>Parsing error<\/strong><\/span><\/p>\n<p>: You see in a sentence that breaks the analyzer when using Mirinae Explorer<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Spacing error<\/strong><\/span><\/p>\n<p>: You see in a sentence that breaks the analyzer or shows different analysis results due to different spacing.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n                        <div class=\"pafa-accordion-cat\">\r\n                    <h2>\r\n                        <a name=\"4lessons-faqs\"><\/a>Lessons                    <\/h2>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>Can I suggest a topic of Mirinae lessons?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>Sure thing!<br \/>\nWe always appreciate any kind of feedback &amp; suggestions.<\/p>\n<p>&nbsp;<\/p>\n<p>We are very open to taking suggestions to improve the quality of our service.<br \/>\nYour great suggestion will be delivered to our operation &amp; planning team, and they will look over your opinion carefully to improve our services.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How often will the lessons be uploaded?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>We are planning to upload 2 lessons every other week.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What if I have a grammar question?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>You can always email us or send feedback using the form on our site.<\/p>\n<ul>\n<li>support@mirinae.io<\/li>\n<\/ul>\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n                        <div class=\"pafa-accordion-cat\">\r\n                    <h2>\r\n                        <a name=\"5technical-faqs\"><\/a>Technical                    <\/h2>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>What are the system requirements needed to use Mirinae?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>You can learn with Mirinae via our iOS app, Android app, and web (mobile or desktop)<\/p>\n<p><strong>**Recommend System requirement: The most latest version of Chrome browser**<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Laptop or Desktop (web)<\/strong><\/span><\/p>\n<p>On your laptop or desktop, you can access Mirinae through www.mirinae.io.<\/p>\n<p>If you are using an old computer, check below to see if you meet these requirements:<\/p>\n<ul>\n<li>Operating system:\u00a0either Windows 7 or above, or Mac OS X 10.12 or above<\/li>\n<li>A recent version of Chrome, Firefox, Safari, or Edge<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Mobile (web)<\/strong><\/span><\/p>\n<p>You can also use the browser on your mobile. The requirements should be in accordance with OS version &amp; a recent version of the browsers.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Mobile (app)<\/strong><\/span><\/p>\n<p>To use Mirinae on the go, you\u2019ll need to download the Mirinae app for your mobile device.<br \/>\nWe have both an iOS (Apple) and Android version of our app<\/p>\n<ul>\n<li>If you have an Apple iPhone or iPad, you\u2019ll need to be running iOS 13 or above.<\/li>\n<li>If you have an Android phone or tablet, you\u2019ll need to be running Android 7.0 or above.<\/li>\n<\/ul>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How do I reset my password?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>There are two ways to &#8220;reset my password&#8221;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>When you are logged in<br \/>\n&#8211; Click &#8220;my account&#8221;<br \/>\n&#8211; Go to &#8220;account setting&#8221;<br \/>\n&#8211; Change your password there<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol>\n<li>When you cannot log in<br \/>\n&#8211; Click &#8220;forgot password&#8221;<br \/>\n&#8211; Go to reset password<br \/>\n&#8211; Follow the instructions and change your password<\/li>\n<\/ol>\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n                        <div class=\"pafa-accordion-cat\">\r\n                    <h2>\r\n                        <a name=\"6tips-faqs\"><\/a>More Tips                    <\/h2>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How trustworthy is Mirinae service?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p>We have developed a core version of the library with over 500 patterns based on those defined by the <a href=\"https:\/\/www.korean.go.kr\/\" target=\"_blank\" rel=\"noopener\"><strong>National Institute of the Korean Language<\/strong><\/a>, and we will be continually updating it through curated crowd-sourcing.<\/p>\n<p>&nbsp;<\/p>\n<p>Korean grammar lessons have been &amp; will be developed by language teaching professionals who have master&#8217;s or doctor&#8217;s degrees in the Korean language.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How can I contact Mirinae?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p><span style=\"text-decoration: underline;\"><strong>Do you have any questions or suggestions?<\/strong><\/span><\/p>\n<ul>\n<li>Send an email to our Helpdesk : support@mirinae.io<\/li>\n<li>Go to our <a href=\"https:\/\/mirinae.io\">Website<\/a>. Find &amp; click a question mark in the bottom right-hand corner, and you will find the feedback form by clicking &#8216;Contact us&#8217;.<\/li>\n<li><a href=\"https:\/\/www.instagram.com\/mirinae.io\/\">Instagram<\/a><\/li>\n<li><a href=\"https:\/\/twitter.com\/mirinae_io\">Twitter<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/c\/mirinae_io\">YouTube<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Did you find a Bug or a typo?<\/strong><\/span><\/p>\n<p>Contact our helpdesk : support@mirinae.io<\/p>\n<p>Please make it as detailed as possible, including the device, and username, describing the action you were taking when the issue occurred, and also taking a screenshot to include in the report.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"pafa-accordion pafa-icon\">\r\n                            <h3 class=\"pafa-accordion-q\"><span style=\"background-color:#03a9f4; border-radius: 2px; ?>;\"><i class=\"si-arrow-down4\" style=\"color: #ffffff\"><\/i><\/span>How was Mirinae created?<\/h3>\r\n                            <div class=\"pafa-accordion-a\">\r\n                                <p style=\"font-weight: 400;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/John_Wainwright_(computer_scientist)\"><strong>John Wainwright<\/strong><\/a> who is an Australian computer scientist and CTO of Mirinae became interested in Korean culture and started to learn Korean some years ago.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">He was intrigued by how difficult the Korean language is for English speakers and yet how beautifully simple and elegant Hangul is.\u00a0 He learned Hangul in a weekend, but he is still struggling with Korean!<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">A particularly difficult aspect for Korean learners when they encounter written Korean is to understand the structure of the text.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">From his background in programming language design and machine learning, he realized it would be possible to build an automated analyzer that could break down encountered Korean into all these components and explain this complex structure in detail.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">This would allow any encountered Korean to become &#8220;comprehensible input&#8221;, a crucial component in acquiring a language.<\/p>\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n        <\/div>\r\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-832","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can we help? 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